return and refund policy:

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Our policy lasts 28 days. If 28 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

 

If cancelling your order which is not damaged, defective, or ordered in error, you must inform us within 14 days of receiving your order – we will then advise you to return the order to us. 

 

To be eligible for a return, we require a receipt or proof of purchase, your item must be unused and in the same condition that you received it, it must also be in the original packaging. 

 

Several types of goods are exempt from being returned:

• Free gifts or promotional items

• Gift cards

• Downloadable Products (Items such as Prints, downloadable files etc)

• Personalised Products (Items that have been modified with a name or message)

• Commissioned Artwork (Artwork created specifically for you by the artist)

 

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. We advise you to use a trackable service, including shipping insurance. We cannot guarantee that we will receive your returned item and a refund can only be authorised on our receipt of the original item. 

 

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card, or original method of payment, within 14 days. 

If your order is damaged or defective, please contact us by email: info@jordan-jeffries.com. 

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policy updates:

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Jordan J. Jeffries: Studio reserve the right to modify these terms from time to time at our sole discretion. Therefore, you should review these pages periodically. When we change the Terms in a material manner, we will notify you that material changes have been made to the Terms. Your continued use of the Website or our service after any such change constitutes your acceptance of the new Terms.

If you do not agree to any of these terms or any future version of the Terms, do not use or access (or continue to access).

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For more information, please contact us by e‑mail at info@jordan-jeffries.com.